Pastry Port is the first delivery service exclusively dedicated to high-end bakeries in New York City. We partner with elite bakeries that are not available on traditional third-party apps, preserving pastry integrity through a curated Pre-Order model — created by pastry lovers, for pastry lovers.

Many of our partner bakeries have lines out the door daily. Managing unpredictable, on-demand delivery orders can compromise both quality and the in-store experience. The Pre-Order Package allows bakeries to:

• Allocate a specific daily quantity exclusively for Pastry Port
• Prepare orders with precision
• Maintain freshness and presentation
• Protect their in-store customers

This ensures your pastries arrive as intended — delicate, refined, and uncompromised.

Each bakery allocates a limited number of pastries per day for Pastry Port. Once that allocation is reached, the bakery closes for the evening for next-day delivery orders. This preserves quality and avoids overproduction. We encourage early ordering for priority selection.

During our Initial Beta Trial (Pre-Order Package), delivery is scheduled for the following morning within a set window, for example:

8:30 AM – 11:30 AM (times are subject to refinement as we scale).

You select your preferred window at checkout, and we coordinate with bakery partners accordingly.

The Classic Package (Coming Soon) will function similarly to traditional on-demand platforms, allowing customers to order pastries in real time. At launch, Pastry Port operates exclusively under the Pre-Order model to protect bakery capacity and quality standards.

While we prioritize timeliness and careful handling, we understand delays can occur. If your pastries arrive:

• Up to 1 hour after your selected window → you receive a credit for 50% of your order total.
• More than 1 hour after your selected window → you receive a full refund.

Quality and trust are non-negotiable for Pastry Port.

Yes. You may browse bakeries freely, but at checkout you must select one of our membership tiers. All tiers can access any bakery — only the delivery fee changes.

Commis (Tier 1)

• Free entry-level tier
• $6–$8 delivery fee
• No rewards access

Sous (Tier 2)

• $5 one-time sign-up
• Full rewards access
• 50% off premium delivery fee

Head (Tier 3)

• $6.99/month subscription
• Full rewards access
• Free delivery on all orders

No. The Head tier is a subscription-based membership at $6.99 per month, charged at inception with no free trial.

Sous and Head tier members earn 1 point for every $1 spent on orders. Points can be redeemed as:

• 75 points → 25% off any order
• 150 points → Free delivery
• 200 points → Free pastry at select bakeries
• 300 points → Priority access to premier bakeries and first-choice selections

Only Sous and Head tier members have access to the rewards program. Commis tier members can still order from any bakery but do not accumulate or redeem points.

Yes. You may edit, adjust, or cancel your order until 11:59 PM EST on the same day the order is placed. After 11:59 PM EST, changes are not eligible for refunds, and the full amount becomes due.

Pastry Port operates on a Pre-Order model. We communicate confirmed order quantities to our bakery partners in advance so they can prepare accurately and maintain quality. The cutoff ensures they have a clear view of the next morning’s production.

Orders cancelled before 11:59 PM EST on the same day receive a full refund. After that time, the customer is responsible for the full order amount.

Pastry Port currently serves New York City. Our focus is on a curated selection of premier NYC bakeries, with thoughtful expansion considered in the future.

We protect pastry quality through:

• Experienced delivery personnel dedicated exclusively to Pastry Port
• Structured, morning delivery windows
• Limited daily pastry allocations per bakery
• Careful packaging and handling standards
• A focus on thoughtful timing rather than rushed, on-demand volume

We do not rush pastries — we respect them.

Yes. As we evolve, future integrations may route customer orders directly into partner bakeries’ POS systems for even smoother fulfillment while maintaining Pastry Port’s quality standards.

Yes. Pastry Port, LLC is registered with the State of New York.